Full-time permanent contract (39 hours) based in St Jean D'Illac (33)
License and vehicle required
Position to be filled ASAP
Travel required
Remuneration: to be discussed
1.SFRI
With 45 years of expertise in the medical field, the SFRI company produces in vitro diagnostic equipment distributed throughout the world. SFRI makes it a point of honor to deliver high quality equipment through regular clinical checks and using the latest technologies. In perpetual development, the SFRI company strives to remain attentive to customer needs and to build stable and lasting professional relationships. SFRI is keen to grow its teams and offer work on interesting projects.
With a constant objective of developing its activity and its international presence, the company SFRI is recruiting its next Customer Support Technician.
2. Missions
Daily :
- Handle and process technical support requests from our customer-distributors
- Occasionally prepare orders for spare parts and customer orders
- Manage rare instrument returns for workshop repair
- Manage communication on each file (clients and internal)
- Write technical documents in French and English
As a common thread throughout the year,
- International travel to be planned for training of our distributors – COVID-19 period carrying out training remotely – in French and English.
- Carry out technical monitoring and follow-up with our suppliers of field complaints
- Participate in the continuous improvement of the service, management tools and procedures
- Ensure the proper functioning of the workshop and the tools made available by the company
- Ensure monitoring and maintenance of the company's laboratory and production instruments
- You are supported in your missions by the customer service assistant.
3. Profile sought
- Holder of a DUT or BTS Technical GEII, Electronics, Physical Measurements or equivalent.
- Significant experience in field or workshop after-sales service, in the field of laboratory equipment and/or management of counting or microscopy instruments - mandatory
- A logical and interested approach to instrument failures as well as solid technical knowledge
- Fluent English and technical English essential (our clients are located internationally) – Spanish as a second language would be an important plus.
4. Contact
SFRI's established operation combined with our strong customer service ethic ensures an efficient and professional response to any service issues.
